Refund & Return Policy

Return & Refund Policy – Revela Skin

Updated a month ago

At Revela Skin, we want you to feel confident in your purchase. If something is not right, we are here to help.

60-Day Money-Back Guarantee

If you are not satisfied with your purchase, you may request a return or refund within 60 days of delivery.

This policy applies only to orders placed directly through the Revela Skin website.

Refund Eligibility

To be eligible for a refund:

  • Your request must be submitted within 60 days of delivery
  • Your order must have been placed directly on the Revela Skin website
  • You must provide your order number and the email address used at checkout
  • Returned item(s) must be sent back if requested by our team

We reserve the right to deny requests in cases of fraud, abuse, or misuse of this policy.

Refund Amounts

Approved refunds will cover the value of the eligible returned item(s) at the price paid at the time of purchase, including applicable sales tax where required, minus any discounts applied to the order.

Refunds will be issued to the original payment method only once the return has been received and processed, if a return is required.

We are unable to issue refunds to a different card, bank account, or payment method.

Return Process

To start a return or refund request, please contact us at:

Email: info@revela-skin.com

Please include:

  • Your full name
  • Your order number
  • The email address used to place the order
  • A brief explanation of the reason for your request

If your request is approved, we will provide the next steps, including return instructions if applicable.

Important Return Conditions

  • Do not send items back without prior approval
  • Unauthorized returns may not be processed
  • Customers are responsible for return shipping costs unless otherwise stated
  • We are not responsible for returns that are lost, untracked, or sent to the wrong address

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:

Email: info@revela-skin.com

Please include your order number and clear photo evidence of the issue. If approved, we may offer a replacement or refund depending on the situation.

Order Cancellations

Orders may be cancelled within 1 hour of placement.

After that, orders may already be in processing and can no longer be cancelled or changed.

Policy Abuse

We reserve the right to refuse returns or refunds where there is evidence of:

  • Fraudulent activity
  • Excessive refund requests
  • Abuse of the money-back guarantee
  • Orders placed in bad faith

Contact

If you have questions about your return, refund, or order, contact us at:

Email: info@revela-skin.com

We aim to make the process fair, clear, and straightforward for every customer.